Legal Policies

Donation Refund Policy

If you have made an error in making your donation or change your mind about contributing to Andrea's Hope Foundation, we will honor your request for a refund made within 15 days of your donation.

To request a refund, call 773-975-0070. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Privacy Policy

At Andrea's Hope Foundation (AHF), we understand that health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our website and using its services. This statement sets forth our Privacy Policy and advises you about the information we collect, how we collect it, how we secure and protect it, and what choices you have about how that information is used. AHF knows that privacy and security is important to you and to all of our users. Our commitment to privacy and security is uncompromising and guides every decision we make about how, where, and when to collect information from users.

Earning and keeping your trust and respect is of primary importance to us. We pledge to protect your privacy and keep your personal information secure and confidential. Be assured that the personal information you share with AHF is kept strictly confidential and fully secure unless you, the user, specifically request otherwise.

Acceptance of Terms

By visiting the AHF website, you are accepting the terms described in our Privacy Policy and other Policies, as noted on these web pages.

What data do we collect and how do we use it?

AHF collects web traffic information and also collects certain personal information if you provide it to us. We never share web traffic information with anyone, other than on an aggregated basis. We also do not collect or share personally identifiable information about you unless you voluntarily and knowingly provide us with that information and give us permission to share it.

Personal information. We do not collect personally identifiable information from you through our website unless you provide it to us voluntarily and knowingly. We may ask you for certain personal information to help with optional online activities, such as an e-mail address if you subscribe to our newsletter or a mailing address for us to send publications to you. If you do not request some type of information or services from AHF or otherwise provide us with personal information, then we will not have any information about you.

Internal use. We use aggregated data to help improve our website and its services. If you did not provide personal information to us, then we will not have personally identifiable information about you. If you did provide personal information to us, we may:

  • Use your contact information to respond to your query or request;
  • Enter your name into our database and may contact you to supply you with information and news about AHF;
  • Request contributions of time or money;
  • Ask you to complete a survey or participate in a research study; or
  • Contact you for other matters of a similar nature

External use. Your health information is privileged and confidential. AHF will not disclose to unrelated persons or entities any information you provide to AHF that could be used to identify or contact you ("personal information"). Any personal information provided to persons or entities affiliated with AHF will be treated in accordance with the terms of this Privacy Policy, unless you are otherwise notified. In the following limited circumstances we will consider, and may release, personal information to third parties:

  • To comply with legal requirement such as a law, regulation, search warrant, subpoena, or court order;
  • If AHF hires another organization to provide a service on its behalf, the organization will only be provided with information required to perform the service and the organization will be prohibited from using that information for any purpose other than providing the service; or
  • In special cases, such as a physical threat to you or others

AHF may provide information about you that does not allow you to be identified or contacted ("aggregate information") to third parties. For example, we might inform third parties about the number of website users are interested in information about a particular disease category or information about the number of website users who live in a particular geographic area. We may also provide aggregate information to entities for the purpose of determining whether additional clinical trials are needed in a particular disease area.

How we protect your information

AHF keeps all your personal information confidential on a password-protected system and can only be accessed by AHF website administrators.

AHF wants your personal information to remain as secure as reasonably possible. That is why we have a system at AHF that combines leading technical safeguards and a code of conduct for those employees that are permitted to access our users' personal information. On the technical side, AHF uses Secure Socket Layer (SSL) technology to protect your information while in transit between your computer and AHF's secure server to help ensure the integrity and privacy of the personal information you provide to us. On the employee side, only authorized AHF employees are permitted to access your personal information. All AHF employees must abide by our Privacy Policy and those who violate this policy are subject to disciplinary action, up to and including termination. All data forms are secure and 128-bit encrypted. Personal Identifier Information is also encrypted and stored in our database.

Policy Updates

AHF reserves the right to modify or update all of the policies contained in its website.