If you have made an error in making your donation or change your mind about contributing to Andrea's Hope Foundation, we will honor your request for a refund made within 15 days of your donation.
To request a refund, call 773-975-0070. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
Earning and keeping your trust and respect is of primary importance to us. We pledge to protect your privacy and keep your personal information secure and confidential. Be assured that the personal information you share with AHF is kept strictly confidential and fully secure unless you, the user, specifically request otherwise.
AHF collects web traffic information and also collects certain personal information if you provide it to us. We never share web traffic information with anyone, other than on an aggregated basis. We also do not collect or share personally identifiable information about you unless you voluntarily and knowingly provide us with that information and give us permission to share it.
Personal information. We do not collect personally identifiable information from you through our website unless you provide it to us voluntarily and knowingly. We may ask you for certain personal information to help with optional online activities, such as an e-mail address if you subscribe to our newsletter or a mailing address for us to send publications to you. If you do not request some type of information or services from AHF or otherwise provide us with personal information, then we will not have any information about you.
Internal use. We use aggregated data to help improve our website and its services. If you did not provide personal information to us, then we will not have personally identifiable information about you. If you did provide personal information to us, we may:
AHF may provide information about you that does not allow you to be identified or contacted ("aggregate information") to third parties. For example, we might inform third parties about the number of website users are interested in information about a particular disease category or information about the number of website users who live in a particular geographic area. We may also provide aggregate information to entities for the purpose of determining whether additional clinical trials are needed in a particular disease area.
AHF keeps all your personal information confidential on a password-protected system and can only be accessed by AHF website administrators.
AHF reserves the right to modify or update all of the policies contained in its website.